Common Issues and problems

Understand what you do when you find an unexpected error using Glotio

8 articles in this collection
Written by Support Glotio and Sara Papa

Solution of frequent errors

Here you can find a short list of the most common errors

Written by Support Glotio
Updated over a week ago

Failed to connect to the api

Troubleshooting connection errors between Glotio and your store

Written by Support Glotio
Updated over a week ago

Connection error due to reinstall or update your PrestaShop version

I had to uninstall PrestaShop and now Glotio does not connect to my store anymore. What should I do?

Written by Sara Papa
Updated over a week ago

Error changing the web URL

I had to change the URL of the store in PrestaShop and now Glotio does not connect to my store anymore. What should I do?

Written by Sara Papa
Updated over a week ago

How to get the APIKEY and other debugging information from the Glotio module

I have updated / canceled and reinstalled PrestaShop

Written by Sara Papa
Updated over a week ago

Error: Default language changed, Remote language deleted

I have changed / deleted the source language or another language translated with Glotio in PrestaShop. What should I do?

Written by Sara Papa
Updated over a week ago

Error: I have translated / updated a language and there is an untranslated text

When there is no translated texts

Written by Support Glotio
Updated over a week ago

Bug fix: there are no translatable languages in your store or there is one only language

This error occurs when it is not possible to translate any of the languages that you have in your store.

Written by Sara Papa
Updated over a week ago