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Common Issues and problems

Common Issues and problems

Understand what you do when you find an unexpected error using Glotio

9 articles
Support Glotio avatarSara Papa avatar
Written by Support Glotio and Sara Papa

Solution of frequent errors

Here you can find a short list of the most common errors
Support Glotio avatar
Written by Support Glotio. Updated over a week ago

Failed to connect to your shop

Troubleshooting connection errors between Glotio and your store
Support Glotio avatar
Written by Support Glotio. Updated over a week ago

How to get the APIKEY and other debugging information from the Glotio module

I have updated / canceled and reinstalled PrestaShop
Sara Papa avatar
Written by Sara Papa. Updated over a week ago

Error: ISO change in a translated language

Error when you change the ISO code of a language
Sara Papa avatar
Written by Sara Papa. Updated over a week ago

Error changing the web URL

I had to change the URL of the store online and now Glotio does not connect to my store anymore. What should I do?
Sara Papa avatar
Written by Sara Papa. Updated over a week ago

Error: Default language changed, translated language deleted

I have changed/deleted a language translated with Glotio in my shop and now there is an error. What should I do?
Sara Papa avatar
Written by Sara Papa. Updated over a week ago

Error: I have translated/updated a language but there is an untranslated text

Find out why Glotio has not translated a text
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Written by Support Glotio. Updated over a week ago

PrestaShop

2 articles
Sara Papa avatarSupport Glotio avatar
Written by Sara Papa and Support Glotio
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