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The reasons why Glotio has not translated an element can be:



You have just added the text after the translation

This text will be translated when an update is released http://help.glotio.com/en/articles/3455564-how-does-glotio-update-my-translations

The text belongs to some not supported modules

Find out in your advanced settings if the modules are marked as translatable. If they are supported but unchecked it is enough to activate them to be translated.

In case you have already updated, the text you have added already has a translation present in your shop

Then, in this case, Glotio does not translate because it recognizes that there is a manual translation from the client.

You exceeded your character balance

Check the balance on your dashboard. Check the plans and their features.

The fields were unchecked in the advanced settings before translation.

Simply check them so that Glotio will translate them during the next update.

You have tools that update products automatically


If you have an ERP system that updates the catalogue every day in your source language, Glotio will translate the same text again. If this is your case, please contact us.

The URLs are not configured correctly

  • check the URL configuration in PrestaShop, and activate URL rewriting.

  • check that the htaccess configuration is correct.

  • check if there is any module or modification to the PrestaShop core that may affect the URLs or redirects in the first point, you can also try to disable URL rewriting, to see if they are at least visible, as a temporary measure.

There is no clean HTML code in your text

This problem happens when the HTML code is too large. Normally Glotio fixes the problem by cutting the HTML texts into different parts and then translating them one by one. In your case, that text is too large and cannot do properly.

You should clean up the text, normally it happens because you copy and paste it from a Word document. There are a lot of tools online that help you to clean up this text like htmlwasher.com. After doing that, please launch a manual update so Glotio can translate that text.

Carefully review this article that explains how Glotio updates your texts.

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