If, after creating an account, you should have reinstalled or updated your CMS (Shopify, PrestaShop, WooCommerce) or WordPress it's possible that the system will give you a connection error: please contact us so we can fix your problem because the APIKEY has probably changed and we need to update it on our side. How to get the APIKEY and other debugging information from the Glotio module
In any case, if you have to update your platform version and/or restore backups, never change the IDS of categories, products, etc. because later this can be a problem when translating again, since for Glotio's logic they become TOTALLY new texts and it will translate everything again as if it were the first time.
For more information, we recommend reading these articles: