Glotio

If, after creating an account, you should have reinstalled or updated your CMS (Shopify, PrestaShop, WooCommerce) it's possible that the system will give you a connection error: please <a href="https://glotio.com/en/support/" rel="nofollow noopener noreferrer" target="_blank">contact us</a> so we can fix your problem because the APIKEY has probably changed and we need to update it on our side. <a href="http://help.glotio.com/en/articles/4591153-how-to-get-the-apikey-and-other-debugging-information-from-the-glotio-module">How to get the APIKEY and other debugging information from the Glotio module</a>

In any case, if you have to update your platform version and/or restore backups, never change the IDS of categories, products, etc. because later this can be a problem when translating again, since for Glotio's logic they become TOTALLY new texts and it will translate everything again as if it were the first time.

<a href="http://help.glotio.com/en/articles/4591153-how-to-get-the-apikey-and-other-debugging-information-from-the-glotio-module">How to get the APIKEY and other debugging information from the Glotio module</a>

For more information, we recommend reading these articles:

<a href="http://help.glotio.com/en/articles/3532834-solution-of-frequent-errors">Troubleshooting common errors</a>

<a href="http://help.glotio.com/en/articles/4179534-troubleshooting-connection-errors-between-glotio-and-your-store">Troubleshooting connection errors between Glotio and your store</a>

<a href="http://help.glotio.com/en/articles/5045890-error-i-have-translated-updated-a-language-and-there-is-an-untranslated-text">Error: I have translated/updated a language and there is an untranslated text</a>

<a href="http://help.glotio.com/en/articles/4757301-error-default-language-changed-remote-language-deleted">Error: Default language changed, Remote language deleted</a>

<a href="http://help.glotio.com/en/articles/4757379-error-changing-the-web-url">Error changing the web URL</a>

I had to uninstall my platform and now Glotio does not connect to my store anymore. What should I do?

Connection error due to reinstalling or updating your CMS/WP version

Troubleshooting common errors

Troubleshooting connection errors between Glotio and your store

Error: I have translated/updated a language and there is an untranslated text

Error: Default language changed, Remote language deleted

Error changing the web URL