If, after creating an account, you should have reinstalled or updated your PrestaShop it's possible that the system will give you a connection error: please contact us so we can fix your problem, because the APIKEY has probably changed and we need to update it on our side. How to get the APIKEY and other debugging information from the Glotio module

In any case, if you have to update your PrestaShop version and / or restore backups, never change the IDS of categories, products, etc. because later this can be a problem when translating again, since for Glotio's logic they become TOTALLY new texts and it will translate everything again as if it were the first time.

How to get the APIKEY and other debugging information from the Glotio module

For more information, we recommend reading these articles:

Troubleshooting common errors

Troubleshooting connection errors between Glotio and your store

Error: I have translated / updated a language and there is an untranslated text

Error: Default language changed, Remote language deleted

Error changing the web URL

Did this answer your question?