If, after having installed Glotio in your store, you decide to modify the URL of the store connected to your account (if it was a test URL for example), Glotio will give you a connection error and it will be impossible to continue using it.

Please contact us in this case, so we can fix your problem and change the URL on our side as well.

For more information, we recommend reading these articles:

Troubleshooting common errors

Troubleshooting connection errors between Glotio and your store

How to get the APIKEY and other debugging information from the Glotio module

Connection error due to reinstall or update your PrestaShop version

Error: Default language changed, Remote language deleted

Did this answer your question?