After the installation and the account creation, in order to properly work, Glotio must be able to connect to your store and download the texts. Here is a list of items to solve these connection problems.

  1. You must have the Glotio module installed and active in your PrestaShop.

  2. Also check if there is any update available for the Glotio module and update it if needed.

  3. The URL of your store must be publicly accessible from Internet. Glotio cannot connect to servers located on private networks such as http://localhost.

  4. PrestaShop maintenance mode does not affect the operation of Glotio. However, it is possible that you have direct access to your website blocked by another technical measure that you must deactivate in order to connect.

  5. If there are still problems connecting, check that there is no firewall or security system blocking our connection to your server. If possible disable security for a few minutes to check it. If Glotio is not in your whitelist: you can put it by any url that contains "glotio".

  6. If you have changed the URL of your store (maybe it was a test store), please contact us so we can make the change in Glotio as well.

  7. If you have uninstalled and reinstalled the PrestaShop, please contact us so we can make the change in Glotio as well. Probably the APIKEY has been changed and we need to update it on our end.

  8. If none of this works, do not hesitate to contact us and we will try to help you.

Other items that might interest you:

Bug fix: there are no translatable languages in your store

Glotio module hooks for PrestaShop

Solution of frequent errors

Error: Default language changed, Remote language deleted

How much does it cost to translate my online store?

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