CONNECTION
ISSUE | SOLUTION |
Failed connection to the store | Find out that the store is not in maintenance mode.The URL of your store must be publicly accessible from Internet. Glotio cannot connect to servers located on private networks such as http://localhost. |
API failed connection | Check this item and contact us |
You reinstalled again Glotio or PrestaShop | How to get the APIKEY and other debugging information from the Glotio module |
PrestaShop default language change | Please check this item and contact us |
URL changed | Please check this item and contact us |
Local site, connection error | Check the URL setting and how to set it: http://doc.prestashop.com/display/PS17/Setting+a+shop%27s+URL |
You have a firewall or other security system that blocks Glotio's requests. | You have to configure it to accept our requests. If Glotio is not in your whitelist: you can put it by any url that contains "glotio" |
TRANSLATION
ISSUE | SOLUTION |
Error due to an only language in my shop | |
Untranslated texts | Check it in advanced setting that the fields if you have chosen the fields. Check if the text was not already entered before the translation and have not selected the “non translated” option. |
Mistranslated texts | Use the tools Find and Replace, Smart Dictionary and Excluded Words |
Language not supported | Check How many languages does Glotio translate? If you want a specific language, contact us. |
Glotio is not updating my texts | Review How does Glotio update my translations? and the limit menu, I have translated / updated a language and untranslated text appears |
The translation process has finished without errors but the translations are not displayed correctly | First check the content with the browser cache and PrestaShop. In case it still doesn’t work, try a browser cache reset with Ctrl+F5 or Ctrl+SHIFT+r. You can also check if the translations are uploaded directly in the PrestaShop panel. Remind to install the Language Selector Module. |
PAYMENT
ISSUE | SOLUTION |
I have exceeded my monthly limit and the system has stopped translating | Check Glotio's limit, and updates |
Glotio detects that there is a lot of text to translate in an automatic update | Before you have any surprises, check How to configure the Glotio limit and the fields you are updating. Check if you have modules that automatically update products / catalog etc. Check if you changed the product / catalog IDs etc. and contact us. |
I have received a new invoice and I want to control my spending on Glotio | In the limit menu you can indicate the maximum spending limit for updates. In the billing history you can see all the invoices. |
Payment errors | Check with your bank first that the card is valid and you have added the required security code. Try using another card. If the error persists, please contact us. |
LOGIN/SIGN UP
ISSUE | SOLUTION |
I’m not able to login | Check How to create your Glotio account and check if the password and username are correct. in case you can recover the password. |
I didn’t receive the validation link | Please check in your Spam Box. If it’s not even there, click on “Send again the link and change the email address. |
My email address/ URL address already exists | Glotio registers any registered email, it's not possible to use the same email or URL for more than one account. |
I have a multi-store, I cannot sign up | If you have configured the PrestaShop multistore, it's not possible to use Glotio. Glotio doesn't support this kind of shop. If you need any other help, contact us. Why I cannot translate a PrestaShop Multistore |